Monday, May 27, 2013

How To Contact Facebook: A Directory of 120+ Forms


If you’ve ever had an issue, bug or situation you needed to contact Facebook about, chances are you may have felt

frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.

Facebook used to provide some semblance of support via a series of email addresses, e.g. info@facebook.com. However, in an

effort to better serve its members and scale the support, the only way to reach Facebook is through a vast array of custom

forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase

attempting to find the right one.

Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact

forms. As I become aware of more, I’ll add to this directory.

To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs, and the

Apple Key + F on Macs).

Facebook Security – Hacking, Phishing, Scams, Abuse
---------------------------------------------------------------
If YOUR account or a FRIEND’s account has been hacked, immediately go to Help section and follow the instructions.
http://www.facebook.com/help/149190625213449/

To report any kind of abuse or violation, go to Help section and find your specific issue there.
http://www.facebook.com/help/263149623790594/

See also these two Facebook Pages for support on Security and Safety:

Facebook Security:
http://www.facebook.com/security


Facebook Safety:
http://facebook.com/safety

NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats

etc., contact your local police immediately.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Facebook’s Fan Page Guidelines
--------------------------------------

Facebook Page Guidelines:
http://www.facebook.com/page_guidelines.php

Facebook Page Terms:
http://www.facebook.com/terms_pages.php

Facebook’s Brand Permissions
------------------------------------

Here’s how you can/cannot use Facebook’s logo, trademarks, screenshots, name, etc:
http://www.facebook.com/brandpermissions/

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

General Support
------------------
First, here are links to general areas of support:

Facebook Help Center:
http://www.facebook.com/help

Facebook Places:
http://www.facebook.com/places

Facebook Pages:
http://www.facebook.com/FacebookPages

Facebook Known Issues:
http://www.facebook.com/KnownIssues

Facebook Developer Group:
http://www.facebook.com/groups/fbdevelopers

Facebook Security:
http://www.facebook.com/security

Facebook Safety:
http://facebook.com/safety

Facebook Education:
http://www.facebook.com/education

Facebook Ads:
http://www.facebook.com/FacebookAds

Facebook Marketing:
http://www.facebook.com/marketing

Non Profits on Facebook
http://www.facebook.com/nonprofits

Page Name Change
--------------------------
Use this to request a page name change:
https://www.facebook.com/help/contact_us.php?id=262629790471076

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Report That Your Facebook Personal Profile or Fan Page was Disabled
------------------------------------------------------------------------
Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed

though! Use one of these forms as appropriate to submit a report:


Your Personal Profile was Disabled:

http://www.facebook.com/help/contact.php?show_form=disabled

Your Facebook (fan) Page was Disabled:

http://www.facebook.com/help/contact.php?show_form=page_disabled

Restore Content After Your Account Is Reactivated
----------------------------------------------------------
If, once your account is reactivated, your groups, events, notes or other content is missing, see this Help section

for a special FIX button:


http://www.facebook.com/help/?faq=14519

If the FIX button doesn’t bring back all content, use this form for lost content:

http://www.facebook.com/help/contact.php?show_form=reactivated_lost_content

If, once your account has been reactivated, you have difficulty finding fan Pages again that you were an Admin for, see

this Help section for a special FIX button:

http://www.facebook.com/help/?faq=16595

If Fan Pages that you are an Admin for have disappeared, use this form:

http://www.facebook.com/help/contact.php?show_form=pages_not_restored

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Claim/Find Your Official Fan Page
---------------------------------------

If you can’t find your fan Page in Search results, use this form:

http://www.facebook.com/help/contact.php?show_form=page_not_displaying

If you get a “Page Unavailable” error message, see this Help section then use this form:

http://www.facebook.com/help/contact.php?show_form=pages_unavailable

Get Help With Facebook Groups & Events
------------------------------------------------

If you are unable to reclaim admin rights of a “closed” or “secret” group (because you left), submit a report at:

http://www.facebook.com/help/contact.php?show_form=secret_admin

If you’re a Group Admin and cannot find a specific member via the search feature, use this form:

http://www.facebook.com/help/contact.php?show_form=admin_search_group_member

If you can’t access your Facebook Group or Event (after 24 hours), submit a report here:

http://www.facebook.com/help/contact.php?show_form=group_event_unavailable

If your Group members are not receiving your messages or Event invitations after 24 hours, submit a report here:

http://www.facebook.com/help/contact.php?show_form=delivery_delay

If you can’t send a message to a Group you Admin, use this form:

http://www.facebook.com/help/contact.php?show_form=group_msg

NOTE: Once your group reaches 5,000 members, the option to message them will be removed. This measure is in place for

technical reasons and to prevent spam.

How to delete/close a group:
---------------------------------
http://www.facebook.com/help/?faq=12606

Report Problems with Uploading Photos and Videos
------------------------------------------------------------

If you’re unable to select photos to upload:

http://www.facebook.com/help/contact.php?show_form=select_photos_fail

If you can’t use the Advanced Upoader:

http://www.facebook.com/help/contact.php?show_form=advanced_uploader

If you’re unable to upload a new profile picture:

http://www.facebook.com/help/contact.php?show_form=profile_pic_bug

If your video was encoding, then disappeared, report the issue here:

http://www.facebook.com/help/contact.php?show_form=video_disappear

If you can’t upload a video:

http://www.facebook.com/help/contact.php?show_form=video_upload

Reclaim Your Trademarked Username
-------------------------------------------

If you find someone has secured a Facebook username for a Trademark you own, report the username infringement here:


http://www.facebook.com/help/contact.php?show_form=username_infringement
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Report Copyright and Intellectual Property Infringement
----------------------------------------------------------------

Report Copyright Infringement:

http://www.facebook.com/legal/copyright.php?dmca_counter_notice

Report Copyright Infringement (this form appears to be very similar to the one above):

http://www.facebook.com/legal/copyright.php?copyright_notice=1

Report Intellectual Property Infringement (Non-Copyright Claim):

http://www.facebook.com/legal/copyright.php?noncopyright_notice=1

Report Infringement by a Third-Party Application:

http://www.facebook.com/help/contact.php?show_form=nonfb_application_infringement

Get Help With Facebook Mobile
-----------------------------------

If you’re unable to login into Facebook on your mobile device, submit a report here:

http://www.facebook.com/help/contact.php?show_form=mobile_login_prob

Report an issue with Facebook Mobile, e.g. if you’re unable to load photos or videos:

http://www.facebook.com/help/contact.php?show_form=mobile

Contact the Facebook Credits Team about paying for Facebook Credits with your mobile phone

http://www.facebook.com/help/contact.php?show_form=credits_m_1042

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
--------------------------------------------------------------------------

If you have a general question about Facebook Ads, contact the Facebook Ads Team here:

http://www.facebook.com/help/contact.php?show_form=ads_hc858

Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about

your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads

coupon if Facebook use your success story!


http://www.facebook.com/help/contact.php?show_form=ads_success_story

If you’ve had trouble redeeming a Facebook ad credit on your account:

http://www.facebook.com/help/contact.php?show_form=adcredits_inquiry

Report an ad next to a profile, group, photo or other page within the site:

http://www.facebook.com/help/contact.php?show_form=ad_report

Report an ad you saw when you were using a Facebook application:

http://www.facebook.com/help/contact.php?show_form=ad_report_app

Get Help With Facebook Credits
-------------------------------------
If the payments functionality has been temporarily disabled on your account, use this form:

http://www.facebook.com/help/contact.php?show_form=payments_activity

Facebook Credits customer support:

https://www.trialpay.com/facebook-support/


Add Your City To Facebook’s Database
----------------------------------------------
If your city is not in Facebook’s database, fill out this form to have it listed:

http://www.facebook.com/help/contact.php?show_form=region_request

Report Bugs and Error Messages
---------------------------------------
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.


Login/Password:
http://www.facebook.com/help/contact.php?show_form=login_password_bug

Report A Bug on a Facebook (fan) Page
http://www.facebook.com/help/contact.php?show_form=pages_bug

Friends:
http://www.facebook.com/help/contact.php?show_form=friends_bug

Networks:
http://www.facebook.com/help/contact.php?show_form=networks_bug

Search:
http://www.facebook.com/help/contact.php?show_form=search_bug

Mobile:
http://www.facebook.com/help/contact.php?show_form=mobile_bug

Photos:
http://www.facebook.com/help/contact.php?show_form=photos_bug

Problems Sending or Receiving Gifts:
http://www.facebook.com/help/contact.php?show_form=gifts_issues

Like Errors:
http://www.facebook.com/help/contact.php?show_form=like_problem

Video:
http://www.facebook.com/help/contact.php?show_form=video_bug

Groups:
http://www.facebook.com/help/contact.php?show_form=groups_bug

Events:
http://www.facebook.com/help/contact.php?show_form=events_bug

Notes:
http://www.facebook.com/help/contact.php?show_form=notes_bug

Links:
http://www.facebook.com/help/contact.php?show_form=links_bug

Confirmation Facebook Account Error:
http://www.facebook.com/help/contact.php?show_form=email_confirmation

Could not open Socket Error:
http://www.facebook.com/help/contact.php?show_form=open_socket

Site Maintenance Error:
http://www.facebook.com/help/contact.php?show_form=site_maintenance

Database Down Error
http://www.facebook.com/help/contact.php?show_form=database_down_wall

Profile Unavailable Error
http://www.facebook.com/help/contact.php?show_form=profile_unavailable

Oops Error Message
http://www.facebook.com/help/contact.php?show_form=oops_error_message

Operation Aborted Error
http://www.facebook.com/help/contact.php?show_form=operation_aborted

Database Write Failed Error
http://www.facebook.com/help/contact.php?show_form=database_write_failed

AJAX Transport Error
http://www.facebook.com/help/contact.php?show_form=transport_error

Memory Error On Line
http://www.facebook.com/help/contact.php?show_form=memory_error_on_line

Stack Overflow Error
http://www.facebook.com/help/contact.php?show_form=stack_overflow

Authentication Failure Error
http://www.facebook.com/help/contact.php?show_form=authentication_failure

Validation Error
http://www.facebook.com/help/contact.php?show_form=validation_error

Bad Parameter Error
http://www.facebook.com/help/contact.php?show_form=bad_parameter

My Contact File or Address Book Won’t Import to Facebook
http://www.facebook.com/help/contact.php?show_form=import_contacts

Remove Imported Contacts
http://www.facebook.com/contact_importer/remove_uploads.php

I Tried to Use the Friend Finder
http://www.facebook.com/help/contact.php?show_form=friend_finder

Inbox Messages
http://www.facebook.com/help/contact.php?show_form=messagesinbox_bug

Inbox Not Loading
http://www.facebook.com/help/contact.php?show_form=Inbox_not_loading

Oops Error When Reading Messages
http://www.facebook.com/help/contact.php?show_form=inbox_oops

Inbox Retrieval Error
http://www.facebook.com/help/contact.php?show_form=error_retrieval

Unavailable Message Threads
http://www.facebook.com/help/contact.php?show_form=bug_report

My Inbox Keeps Telling Me I Have an Unread Message
http://www.facebook.com/help/contact.php?show_form=unread_msg

News Feed Shifted Down
http://www.facebook.com/help/contact.php?show_form=nf_shift_down

Blank News Feed
http://www.facebook.com/help/contact.php?show_form=blank_newsfeed

Home Page (other issues)
http://www.facebook.com/help/contact.php?show_form=newsfeed_bug

Group or Event Request that won’t go away on your Home Page (after clearing cache/cookies):
http://www.facebook.com/help/contact.php?show_form=request_remains

Overlapping Comments
http://www.facebook.com/help/contact.php?show_form=site_display_issues

Older Wall Posts Do Not Display
http://www.facebook.com/help/contact.php?show_form=wall_post_display

No Older Posts Link
http://www.facebook.com/help/contact.php?show_form=no_older_link

Posts Not Appearing In News Feed
http://www.facebook.com/help/contact.php?show_form=No_post_nf

Wall Posts Disappearing
http://www.facebook.com/help/contact.php?show_form=wall_post_disappearing

Wall Is Not Visible to Friends
http://www.facebook.com/help/contact.php?show_form=cannot_view_wall

Not Receiving Site Notifications
http://www.facebook.com/help/contact.php?show_form=no_site_notifications

I’m Not Receiving Email Notifications
http://www.facebook.com/help/contact.php?show_form=notifications

Wall (other issues)
http://www.facebook.com/help/contact.php?show_form=wall_bug

Page Not Found Error
http://www.facebook.com/help/contact.php?show_form=page_not_found_error

Chat Disconnection
http://www.facebook.com/help/contact.php?show_form=chat_disconnection

Chat Bar Not Loading
http://www.facebook.com/help/contact.php?show_form=online_bar

Online Friends Appear Offline:
http://www.facebook.com/help/contact.php?show_form=appear_offline

Chat (other issues):
http://www.facebook.com/help/contact.php?show_form=chat_bug


For developers only, see this bug tracking system:

http://bugs.developers.facebook.com/

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Report Hacking, Malicious Links, Scams
------------------------------------------

My Account Has Been Hacked And I Have Access To My Login Email
https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery

My Account Has Been Hacked And My Login Email Has Been Changed
http://www.facebook.com/help/contact.php?show_form=hack_login_changed

My Account Has Been Hacked and I Don’t Have Access To My Login Email
http://www.facebook.com/help/contact.php?show_form=hack_nologin_access

Report a malicious link or website (phishing)
http://www.facebook.com/help/contact.php?show_form=report_phishing

419 Scam
https://ssl.facebook.com/help/contact.php?show_form=419_scam2

419 Scam – Friend Report

Use this form if you think someone has accessed a friend’s account and changed their password with the intention of

obtaining money from you and their other friends.
http://www.facebook.com/help/contact.php?show_form=419_friend

My friend’s account has been hacked
http://www.facebook.com/help/contact.php?show_form=friend_compromised

Report Offenders
---------------------

Report a Registered Sex Offender
http://www.facebook.com/help/contact.php?show_form=wos_sex_offender

Report Terrorist Content

http://www.facebook.com/help/contact.php?show_form=terrorist_content

Report Suicidal Content
http://www.facebook.com/help/contact.php?show_form=suicidal_content

Report Unauthorized Content of Minors
----------------------------------------------

Report the Profile of an Underage Child (Under 13 Year Old) http://www.facebook.com/help/contact.php?show_form=underage

Request data from your under 13 year old child’s account (before it gets deleted)

http://www.facebook.com/help/contact.php?show_form=coppa

Report the Profile of an Underage Child in Spain (Under 14 Year Old – the laws are different in Spain)

http://www.facebook.com/help/contact.php?show_form=underage_spain

Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized,

please use this form. http://www.facebook.com/help/contact.php?show_form=unauthorized_photo_underage

Report Unauthorized Non-Photo Content – Under 13 Year Old Child http://www.facebook.com/help/contact.php?

show_form=unauthorized_content_underage

SEE ALSO: Privacy information for Parents: http://www.facebook.com/help/?faq=17289

Report When A Friend/Family Member Dies – Memorialize a Profile
-----------------------------------------------------------------------------

Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state):
http://www.facebook.com/help/contact.php?show_form=deceased

If your own profile has been inadvertently turned into a memorialized state, use this form:
http://www.facebook.com/help/contact.php?show_form=special_memorialized_state

Submit Suggestions to Facebook
---------------------------------------
See the directory of Suggestion forms on Facebook here.

Your Places Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_places

Your Home Page Feedback
http://www.facebook.com/help/contact.php?show_form=ui_homepage

Your Home Page Suggestion (very similar to the form above)
http://www.facebook.com/help/contact.php?show_form=ui_home

Your Inbox Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_inbox

Your Profile Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_profile

Your Search Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_search

Your Chat Suggestion:
http://www.facebook.com/help/contact.php?show_form=ui_chat

Your Events Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_events

Your Groups Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_groups

Your Photos Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_photos

Your Video Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_videos

Your Links Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_links

Your Notes Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_notes

Your Mobile Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_mobile

Your Pages Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_pages

Your Privacy Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_privacy

Your Facebook Ads Suggestion
http://www.facebook.com/help/contact.php?show_form=ads_suggestions

Your Email Feedback
http://www.facebook.com/help/contact.php?show_form=email

Your Application Feedback
http://www.facebook.com/help/contact.php?show_form=ui_application

Your General Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_other

Delete Your Account
------------------------

Use this form to permanently delete your account:

http://www.facebook.com/help/contact.php?show_form=delete_account

I trust this compilation is helpful to you!

Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.

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